Sale
What time does the sale start?
Our exclusive Members Only Sale starts 5th May 2026 — exact times vary by location and store, so keep an eye on your emails and socials for the full details closer to the date. Early Access for Loyalty Members. As a loyalty member, you'll get in befo
Can I return sale items?
Returns Policy. We're happy to accept returns on sale items — our standard returns policy applies to all orders placed through our UK, EU, and Australian stores. Please note that if you are shopping from our US store, final sale items are non-returna
Can gift cards be used on sale items?
Yes! Our gift cards can be used on any purchase including sale items. Please note, gift cards are store specific, so if you have store credit from the online EU store this will need to be used in the online EU store. You would use this during the che
Why am I being charged shipping during the sale?
Shipping fees will be clearly displayed at checkout and confirmed in your order confirmation email. Please note that our team is unable to offer refunds for these charges.
Can I cancel or amend my order during the sale?
You can amend your order within 30 minutes of placing it. This includes adding items, cancelling your order, or updating your delivery address. These features can be accessed directly on your order confirmation page. If you’ve closed this window, don
Are you restocking during the sale?
We won’t be restocking items during our sale, so we recommend ordering multiple sizes if you’re unsure which will fit best. If an item is restocked after the sale, please note that we won’t be able to offer the sale price again.
Can I get a price match on a sale item?
We want to make sure everyone has a fair chance to enjoy our sales, so we won't be able to offer price matches on orders made before or after the sale period. We appreciate your understanding as this helps us support all our customers who might have
When will my order ship during sale?
Our sale periods are a particularly busy period so we do ask to allow up to 4 working days for orders to be processed and shipped. Once your order has been picked and packed you will be able to track your its progress here: https://track.ratandboa.co
Can I exchange sale items?
Unfortunately we're unable to offer direct exchanges for EU customers at this time. If you'd like to swap your size while keeping your sale discount, simply get in touch with our Customer Care team at [email protected] and we'll do our best
I have paid for express delivery during sale, will it be shipped next day?
During our sale, express delivery will apply from the time your order is shipped — not from the time the order is placed. Please note that, due to exceptionally high demand, processing times may be delayed by 3–5 days. Rest assured, our team is worki
Can points be used on sale items?
Due to our items being so heavily discounted our Loyalty points cannot be used as credit on sale orders. The points that you earn are used to calculate your membership level. Good news though, you can still earn points on sale orders. These will auto